Returns Policy

Who can return?

Returns are available for delivered orders within the return window, subject to the conditions below.

• Item must be unused and in original packaging with tags intact
• Return request must be raised from My Orders on your account
• Proof of purchase (order number) is required

Non-returnable items

• Personalised or custom-made pieces
• Items showing signs of wear, damage, or missing tags
• Hygiene-sensitive items (such as earrings) unless received defective or wrong

How to request a return

• Sign in → My Orders → open the delivered order
• Tap Request return and choose a reason
• Our team confirms eligibility within 1–2 business days
• Pickup or drop-off instructions are shared once approved

Refunds & exchanges

Returns and exchanges are available within 7 days of delivery on eligible items.

• Inspection after pickup may take 2–3 business days
• Refund processing: 5–7 business days after approval
• Exchanges must be requested within 7 days of delivery — contact support with your order number
• For size exchanges, return the item and place a new order for the correct size (subject to stock)