Order Policy

Placing an order

You can browse and add items to your bag without signing in. Sign in is required only when you proceed to checkout.

• Guest cart is saved in your browser until you log in
• After login, your bag merges automatically with your account
• Review items, address, and totals before confirming payment

Order confirmation

• Prepaid orders are confirmed after successful payment
• Online orders are confirmed after successful Razorpay payment
• You receive an order confirmation once the order is placed successfully

Cancellations

You may cancel an order from My Orders while it is still being processed.

• Pending orders can usually be cancelled instantly
• Shipped orders cannot be cancelled — you may request a return after delivery
• Refunds for cancelled prepaid orders are processed within 5–7 business days

Tracking your order

• Open My Orders and select your order to see live status
• Tracking ID and courier link appear once the package is dispatched
• For help, visit the Help Center or contact us with your order number