Help Center
How can we help you?
Quick answers for orders, products, payments and returns — or send us a query anytime.
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Popular questions
How do I track my order?
Open My Orders → select your order. Tracking ID and courier link appear once the order is shipped. You can also tap Track on courier site from the order page.
How long does delivery take?
Metro cities: 3–5 business days after dispatch. Other locations: 5–7 business days. Delays due to weather or courier load are possible — we'll keep you updated in order tracking.
Payment failed but money was deducted
If UPI/card failed at checkout, the amount is usually auto-reversed within 5–7 banking days. If it doesn't, share your order number and payment screenshot — we'll help with Razorpay verification.
How do I return an item?
For delivered orders, open the order page → Request return → tell us the reason. Our team confirms eligibility and shares pickup instructions within 1–2 business days.
What is the return window?
Most daily-wear pieces can be returned within 7 days of delivery if unused and in original packaging. Custom or pierced earrings may not be eligible — see our Returns Policy for details.
How do I know my ring size?
Use our Size Guide (linked on product pages). When in doubt, measure an existing ring's inner diameter or visit any local jeweller for sizing before ordering.
I can't log in / forgot password
Use Sign In on the website. If password reset isn't available yet, contact us with your registered email — we'll verify and help you access your account.
Is shipping free?
Free insured shipping applies on orders above the minimum shown at checkout (typically ₹5,000). Below that, a standard shipping fee may apply.